Basic Account, Created on 17 September 2002 (#708329), Last updated on 2 March 2014 [Gift]
Operating System, Version and Service Pack: (Examples: Windows 95, Windows XP SP2, Mac OS X 10.4.11, Ubuntu Linux 8.04). To check on Windows, right-click on My Computer and select Properties. (If there is no My Computer icon, go to Start, locate the Control Panel, and choose System. You may need to switch to "Classic Mode".) On a Mac, click on the Apple in the upper left hand corner and choose About This Mac.
Web Browser and Version: (Examples: Internet Explorer 7, FireFox 3.0.1, Safari 3.1.2). You can find this by selecting Help at the top of your browser, then About.
Your level of experience (we simplify or explain instructions based on how you answer): (Beginner, Intermediate, Seasoned, Expert, God)
When did the problem start? Has it been going on constantly since then?
Any steps you've taken to troubleshoot?
If you are receiving an error message, please include the entire text of the message. (If you have an error log, please post it under a LJ-Cut):
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