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Help please

I have a lenovo with the latest windows upgrade, what I am looking for is a program that will help me clean up my computer with out damaging my files.

A bit of trouble with searches...

When I try to run a search for files (.jpg and the like, .html and .txt) I often end up with all the file types that either are or were in the folder I'm searching in, even after I've moved/deleted them. For example, this keeps happening when I run a search. The thumbs on the bottom are the only files in the folder; the others have already been moved.

I've tried hitting reload, and have run disk cleanup; neither works. How do I fix this?

Running Windows 8.1, with IE11.

HotFixInstaller appears on my laptop

I started up my laptop a few days ago and noticed through checking processes (Task Manager) that there's something new running: HotFixInstaller.exe

Upon Googling it I have found that it is identified as Malware on a few sites and now I'm paranoid. That's my only laptop/computer and I am running Windows XP, is there any way to fix this? I'm not very computer literate but I can follow specific instructions.

Thank you.

VPN password

Hi everyone,

I got a new computer and I'm trying to set up the VPN connection I had in my older one, but I can't seem to find the password, it seems to be blanked out. I was wondering if anyone had any tips on how to find it.
I read there is software that helps retrieve passwords in these cases, but I'm not sure if it would be good for me or if using it requires a lot of tech skill. The old computer runs on Windows 7  and the new one on Mac OS X.

Thanks a million.

MLA Formatting

So I have to type up an essay for English 1A in MLA format, which I've never done before. I've only got WordPad, will this program be able to format correctly for MLA or is there a better program? If WordPad will work, how do I get set it so that the text is 1in in from the border?


So every time I log onto my computer the following things stop working and starting shutting down:

Microsoft Security Client User Interface
Windows Defender User Interface
and my Canon printer.

I also can't get photos to open in a the windows photo gallery.
And iTunes won't open, I've tried all the things listed on the website to try and fix it. I've ran a few anti-virus programs on my computer and it's still doing all that.

Could I have a much deeper virus or is something on my computer corrupted? Do I need to do a whole system reboot with the setup disc I got with the computer?

USB 3.0 and 2.0

Hi, I'm looking to purchase a portable external hard drive for my laptop. My Windows version is Windows Vista Home Premium, with Service Pack 2 and has USB 2.0 ports.

I'm wondering if buying an external hard drive using the USB 3.0 version will work with my current laptop's USB 2.0? I'm trying to look forward, to when I'll upgrade to a new laptop, so any advice will be much appreciated.


Is there any way to disable the stupid mousepad on a laptop? It is making it impossible for me to type, since I can't help touching the foul thing and sending the cursor God knows where. My OS is windows 7, and my machine is a Fujitsu, I don't know the exact model.

Undeletable File

I was downloading WinRar so that I could send and receive files and be able to open it (as one does with WinRar), well I accidentally clicked on the wrong download button (because there were about 30 shown) and my computer DLed something called Optimizer Pro accidentally.

Now, I've tried going into my start menu and clicking the uninstall button that's listed under the program file, to which it does nothing. Then I went into the control panel and attempted to uninstall that way, but it isn't listed on the programs list. I've even tried to go into the Programs folder under computer to delete it, and nothing has happened.

It is absolutely still in my computer. It's causing pop-ups and ads where there shouldn't/wouldn't be any (I've checked the sites on my "clean" laptop for comparison). I don't know what to do to delete it.

Thanks in advance.

Jan. 15th, 2013

Hi guys. I'm pretty much at my wits end. I got this refurbished Gateway computer a few months ago, and right away it had issues. For one thing, it would not turn on AT ALL..and I couldn't figure out why. Until I reinstalled the RAM. Then things were fine until recently.

The first few months were great..like any PC/human relationship, but then things went south. Now it shuts itself off automatically without warning. And I don't mean shutting down or giving me the BSOD. I could be doing anything really. It mostly happens when I'm surfing the web on Firefox. But when it's idle it doesn't shut off much.

Operating System, Version and Service Pack:
Windows XP Professional Service pack 2.
Pentium 4 CPU 2.80GHz
2.79 GHz, 1.98 GB RAM

Web Browser and Version:
Firefox 18..although I don't think this matters

Your level of experience:
between seasoned and expert

When did the problem start? Has it been going on constantly since then?
A few months ago. It's getting more frequent. At least 5 times per day. My computer can't be on for more than 3 hours until it shuts off..unless it's idle

Any steps you've taken to troubleshoot?
Yes, lots. virus scanning..turned up nothing. "last known good configuration"..nada. system restore..didn't do squat. reinstalled the RAM..nothing. letting it cool down..nope! updated the display driver..negative. i'm not sure what else i can do. i don't think reinstalling windows would do it.

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please...i beg of you..HELP!! :(

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